I had an interview at a local bank today and the woman who was interviewing me actually yelled at me! She asked me to tell her about a time when I got a customer calling to complain I told her one didn't stick out because we get one or two a day so she yelled at me for having bad customer service. Talk about not getting the job. She made me cry! Can you believe this?
[question posted by hcromer]
responses and comments:
You might have blown it. :( This is one tactic of interviewers. She might have yelled at you on purpose, just so that she can see how you react to pressure. If you had kept your cool and deal with it as professionally as possible, you would have got the job. Of course, she might be just having a bad hair day. This tactic is not that new. I yell at my school juniors while interviewing them for exco positions too. :P [lordwarwizard]
yep, i agree. some interviewers just might want to shake your composure then watch you how to deal with it. sometimes they use joking or teasing to see how your going to deal with that. [summergorgeous]
I'd say you were lucky. You wouldn't want to work for her and be yelled at all the time would you? Nope! She doesn't sound like a very nice person to work for or with. I also think it is unprofessional for her to act like this and expose this kind of behavior in an interview. She had no right to yell at you. How can she judge when she doesn't know the situation of your previous job? Good luck in your search. [kareng]
That is pretty unbelieveable that she would act that way when she is interviewing you. But better that you see her behavior BEFORE taking a job there. Sounds like she wouldn't be a nice person to work for. Probably why they have a job opening. You think? Maybe the last person in that job got yelled at one too many times and quit. Sounds like her manager ought to be firing her. You'll find a better job than that. Don't let it bother you. [simplytraffic]
This is why it's best to work for a MAN. Seriously, she shouldn't have yelled at you for that and it's unprofessional to do so. If she didn't like your answer, she should've just gone about the interview like normal and throw out your papers. [Justareceptionist]
I'd say that if this is a common interview tactic (in the US I presume, this doesn't happen in Europe) then it doesn't matter if it was a woman or a man, a man would have done the same. I agree it's unprofessional though. [5000ml]
I have to agree with a couple of the responses...i have heard this is a common interview tactic and working at a bank can be very stressfull (hubby has worked at a credit union for years) you deal with the public and well you meet all kinds :-) but i also have to agree, that maybe you wouldn't want to work for her anyways!! lol [cher913]
Oh MY. I am shaking my head. No, I cannot say that I have ever been yelled at during an interview. It's okay hon, you didn't want to work for someone like that in the first place. How rude! That woman has bad customer service skills and shouldn't be interviewing anyone. I wonder if her supervisors know that she is making their bank look bad. I think I would call and file a formal complaint with her managerial staff if I were you. That's awful. Sorry you had to bear the brunt of her bad manners and interview. [creativedreamweaver]
I agree with the first response. You may have been being tested. I'm not sure. I'm not sure if I would've wanted the job after getting yelled at in an interview, though. I don't think this was a very good test, if indeed, it was a test. [elkhawk]
You don't want to work for that company with that kind of treatment prevalent. Much better to go elsewhere. Ignore her and get another job and don't feel less for it. I would not have let her see me cry, not worth encouraging her bad behavior. Good luck in your job search. [Willowlady]
That is horrible. Some vintage art dealer yelled at me the other day for noting. I don't know what I would do if that had happened to me. She sounds like someone who shouldn't be doing interviews. With that kind of interviewing tatics, she is sure to scare people off. She needs a dose of being unemployed and dependant on someone for a job. You should report her to the branch office. [crickethear]
thats unfortunate. i wouldnt want that to happen to me.they either were having a bad day or they used it as a tactic to measure your response to the situation. but you should probably be able to tell just by the intensity of the yelling. if she was faking it, it would sound fake. but then again, some people are good at acting. http://darkzzt.blogspot.com/ [darkzzt]
Thats really Messed Up! She was trying to see How You handle stressful situations. But She went by doing it in a unprofessional way. She should not be interviewing people at all. [panzerswifey]
You had the golden opportunity which you let pass by. The moment she yelled at you, it was clear that you have lost the job, so you should have yelled at her saying only to behave in an interview. I was at AT&T store looking at 3G iPhone and this lady yelled at me for cutting in line.You should have also implored on the other members of the interview panel about the bad behavior not expected out of a woman in such a situation. Lastly you should to take an appointment with the company's CEO or write to him about what happened and say that this will definitely carry a bad name for his bank. [bhuvahsya]
Hmm, this kind of sounds to me like an underhanded technique for seeing how you react to pressure. I know some employers do things like that. On the other hand she might just be a b!tch, which means you wouldn't want to work for her anyway. Actually making you cry during an interview isn't nice or fair though and really, no matter what, she shouldn't have yelled at you like that. I'm sorry you had to go through something like that, hopefully you'll find something better in terms of a job. Good Luck. [retardedrugrat]
I CAN! I havent gotten yelled at. But I did have an interview with a Jamba Juice near my house in 2004. The MEAN nasty manager pretty much scolded me harshly enough I cried afterwards. He told me I didnt have what it took to work there, was upset and scolded me for not moving up at my former job (of 4yrs) and a bunch of other crap. I later learned two managers worked there, I got the mean of the two. Sucks for me! I bet the people at Hopkins Map Service would yell.So I feel for you. Some people are nasty. Be glad you didnt get hired then! That lady had NO right though. You didnt have a reply because you didnt have one. Why does that make you having BAD customer service? [monkeywriter]
That may be a common practice in interviews, but I've never heard of it. I think it sounds downright rude. Some positions have to deal with people who are upset a lot. What about collections people? They always have people yelling at them. Does that mean the individual didn't have good customer service skills? No. Be glad you didn't get the job. It doesn't sound like a good work environment. You should call that ladies boss and tell them that SHE is lacking in her customer service skills. LOL! [cjthedog64]
yea if your boss is going to be a jerk you probably wouldn't have like the job that much anyways. [Tyler7777777]
that's just terrible. how do you yell at someone you are interviewing? it's probably a good thing, you aren't working for someone who's going to put so much stress and anxiety on you like that [pawindso33]
i think she just put you on a test. you know what i mean? like she's playing as a bad customer, just wanting to know how will you react on that... hmmmm... don't worry. This very same thing happened to me at a place that was selling Jade Rocks. there's always this first time.. hehehe. at least now you know. learn from your experiences.. GOOD LUCK!!! PEACE!! [AJNAG13]
LordWarWizard hit it right on the button. I spent a year in a bank and you get yelled at pretty much everyday, it would actually be advisable for an interviewer to find out how you handle the pressure of having someone yell at you. Smart move on her part, and you learned something. [breepeace]
I hope you don't end up working there! That is abusive behavior on the part of the interviewer. I am sorry you had to go through that. I have worked in situations like that and taken abuse that no one should have to take. I don't understand where people like that are coming from. Could it be a major power ego thing? You will find a great job and be thankful it isn't with someone like that. Good luck! [loujac3]
Catcha. They got you. I would see it as a intentional test to see how you would respond or react in real live. Perhaps this particular skillset is something the job requires critically and they had to get you at it!. You might have gotten the job if you had remained calm and composed and yet smile while being yelled... LOL. Personally, I would not want such a job. [whyaskq]
I have to say that all of the psychos I have worked for have always been women LOL. I had a woman Pastor I worked for who used to throw things in her office! It was unsettling to say the least. You are better off not working for her if that is the way she is. [FloatingGum]
It seems everything is possible - but that sounds incredibly rude and totally unprofessional! [sadgirl_1958]
Well, I do understand your feeling. Perhaps, the interviewer were having a bad day. Or maybe, it was one of her tactics in order to see what your reaction was. But personally, I don't agree with such methods. There are many ways in order to know your accomplishments, traits, etc. What the interviewer has done to you can create a wrong impression about the company and for the company, itself, they can have a bad image from the outsiders.Being a type of guy who likes Jazz Groove if you yelled at me that would get you hit in the face. [friendship]
I think you just blew it. She may be testing your cool and seeing how you will react to it if a customer yells at you for having bad service. She just created a real life scenario and you totally missed the point. Its okay be prepared next time. [mansha]
HOW RUDE!! Damn, sorry to hear that...did ya really want the job knowing you would have to work with a witch like her? lmao [dragon_lover_74]
Just be praying you don't work with her. Sometimes you just don't remember every little detail at a previous job. She was probably yelling at you because you didn't give her a specific customer so she thought she could "act" like a mean customer. And you were probably not expecting her to do that so you starting crying. I assume you were nervous, but really we all are in job interviews. Just be glad you don't work with that lady. Have a nice day. Pablo [callarse1]
I honestly believe she was trying to get an idea of how you would react to the yelling. I mean, if it's a call center/customer service type job, you can usually expect to get a bit of yelling from someone because people sometimes call those kinds of places mad... and especially at a bank, where people don't like when things are going wrong with their money... Either way, if she didn't explain herseslf or at least apologize, that was a bit wrong. I mean, I can understand the sentiment of trying to test you, but not without letting you know eventually... unless she didn't want to let you know she was faking it. [thrwbckjay67]
I agree to them. It was a strategy whether you would be swayed with the costumers emotion or not. [sacredfloe]
Ugh. I can't believe this, but at the same time, it's not surprising, either. It seems that as time goes by and everything about American society and culture evolves, things veer more toward coarseness, aggressive feelings, rudeness, and basic incivility. [alexdiazgranados]
You shouldn't work for her. If she did that to you in an interview, then imagine how she would be if you worked for her. That is rude and uncalled for. You should talk to her supervisor and notify him/her of what happened. They need to know, because you may not be the first or the last person she does this to. [student7]
HAhah. You were caught off guard. My line of work is Agriculture Products so I'm in the country all the time no big deal.I think that is just her style of interviewing. She just wants to see you r reactions and how would you handle concerns of customers. If you have surpassed that one. I guess you are hired by now.It was a test. you should have been strong and did it in a nice way. Goodluck! [haedescanes]
You know, that was part of the interview but you just didn't get it so you lost the job. You could have reacted by applying the techniques of dealing with irate callers. You should have acted like you could handle the situation by making her calm down. The interviewer was just trying to see whether you're cut for the job or not and your crying confirmed it all. But you can take that as a learning experience. I yelled at a co-worker for messing with the Anime Collection You can do better next time. [funny52f]
I've never heard of anything like that happening before! If I was angry enough, i think I would have said,'you're such a b$tch' and walked out myself!..no way would i want to work with someone like that. [emisle]
Wow .. maybe there is a reason why they have an opening. I will never say that I am the best boss in the world but jeez, at least hire the person and get them on the payroll before you start making them cry :] [freak369]
She yelled at you? What kind of customer service was that? I do not think she did a very good job of demonstrating what good customer service is all about. Unbelievable! [kelly60]
Sorry to hear that my friend.In the first place the interviewee should have not yelled at you.She should have respected and threated you fairly enough without yelling at all. [romel_ece]
Wow aren't you happy you didn't get the job? I mean she would have sucked to work for! [okn0tok]
I really don't think that woman should be working in human resources nor should she be working with possible employees. Just because she assumes you have bad customer service does not give her the right to yell at you for it. She should have just went on with the interview and kept her comments to herself. That is certainly not the way to handle a job interview. [highflyingxangel]